Car Rental:

What do you need?

Tell us how you want to travel. By knowing what’s important to you, we can provide you with a better service.

Complete the survey and you could win a £100 car hire voucher for your next trip. Your response is completely confidential.

- How many times have you rented a car in the past 12 months?
  - 0
  - 1
  - 2
  - 3
  - 4+
- How likely are you to rent a car in the next 12 months?
  - Very Unlikely
  - Unlikely
  - -
  - Likely
  - Very Likely
- If you do rent a car in the next 12 months, why will you rent?
  
  Check all that apply
  - for long trips to avoid planes/trains
  - because i rent instead of owning a car
  - for a vacation/holiday
  - for business travel
  - for daily use to avoid public transport
  - other
- You said you may rent a car for a vacation/holiday. For the following questions, please think about your car-rental needs in the following situation:
  - for a vacation/holiday.
- When will you want to rent the car?
  - November 2023
  - December 2023
  - January 2024
  - February 2024
  - March 2024
  - April 2024
  - May 2024
  - June 2024
  - July 2024
  - August 2024
  - September 2024
  - October 2024
  - November 2024
  - December 2024
  - January 2025
  - February 2025
  - Later than February 2025
- How long will you want to rent the car for?
  - 1 day or less
  - 1-2 days
  - 3-6 days
  - 7 days
  - 8-14 days
  - Two weeks
  - More than 1 month
- Where will you need to rent the car?
  - In my home country
  - In another country
- Where would you prefer to pick up the car?
  - At downtown location
  - Near my home
  - At airport
  - At hotel
  - At train/bus station
  - Other
- How many other people will travel in the car with you?
  - 0 (just myself)
  - 1
  - 2
  - 3
  - 4
  - 5+ others
- In total, how many times do you expect to rent a car in the next 12 months?
  - 0
  - 1
  - 2
  - 3
  - 4+
- What is important to you when renting a car?
  
  Please pick your top three (3) “must-have” items.
  - Lowest prices, nothing else
  - Sustainable vehicle options available e.g. EVs
  - Can buy insurance when booking
  - Best Value (pay more for better car, services)
  - Short queue/waiting time
  - Discounts and special offers
  - A car rental brand I know/trust
  - Other payment options apart from credit card
  - Can rent child seats
  - Cars are parked onsite – no shuttlebus required
  - Ability to carbon offset my car-rental emissions
  - Car rental company has high satisfaction ratings
  - Flexible cancellation policy
  - Easy to contact support 24/7 (phone, chat, whatsapp)
  - “Straight to car” / “Desk bypass” (no queues)
  If there are other features which are important to you when renting a car, please tell us here.
- What factors will make you less likely to rent a car in next 12 months?
  
  Please pick your top three (3) “must-have” items.
  - Nothing will make me less likely to rent a car
  - If cannot trust car is clean/disinfected
  - Insufficient customer contact options (no whatsapp, 24/7 phone)
  - No sustainable vehicle option (EV’s) available
  - If travelling less for work
  - If prices for car rentals increase
  - If can use taxi or public transport instead
  - No carbon offset option available
  - If I can use my own car instead
  - If I’m less confident about the economy
  - Don't have a credit card and no alternative payment option available.
  - If concerned about safety/security at destination
  If there are other reasons which will prevent you renting a car, please tell us here.
- Which supplier are you most likely to rent a car from in the next 12 months?
- When you next rent a car, do you expect it will be less expensive or more expensive than your most recent rental?
  - Much less expensive
  - Less expensive
  - -
  - More expensive
  - Much more expensive
- Will current cost of living increases impact your car type/class for your next car rental?
  - Yes I will likely choose a cheaper model than usual
  - No I won’t likely change my preferences
  - Don’t know
- Have you ever rented an electric vehicle?
  - Yes
  - No
- What would incentivise you to choose an electric vehicle for your next car rental?
  
  Check all that apply
  - Nothing – I’m not interested in renting an EV
  - Lower rental cost than a petrol / diesel car
  - More knowledge on how to operate / charge an electric vehicle
  - More choice and availability of makes and models of electric vehicles
  - Guaranteed minimum range (km/miles) clearly communicated
  - The environmental benefits of a lower carbon impact from my rental
  - Information on where charging infrastructure is available on my travel route
- Finally - some questions to help us better customise our products for you.
  
  What is your gender?
  - Female
  - Male
  - Other
  - Prefer not to say
- What is your age group?
  - 18-20
  - 21-34
  - 35-64
  - 65+
- What is your country of residency (Home country)?

Car Rental:

What do you need?

Tell us how you want to travel. By knowing what’s important to you, we can provide you with a better service. Complete the survey and you could win a £100 car hire voucher for your next trip. Your response is completely confidential.

How many times have you rented a car in the past 12 months?

How likely are you to rent a car in the next 12 months?

If you do rent a car in the next 12 months, why will you rent?

When will you want to rent the car?

How long will you want to rent the car for?

Where will you need to rent the car?

Where would you prefer to pick up the car?

How many other people will travel in the car with you?

In total, how many times do you expect to rent a car in the next 12 months?

What is important to you when renting a car?

If there are other features which are important to you when renting a car, please tell us here.

What factors will make you less likely to rent a car in next 12 months?

If there are other reasons which will prevent you renting a car, please tell us here.

Which supplier are you most likely to rent a car from in the next 12 months?

When you next rent a car, do you expect it will be less expensive or more expensive than your most recent rental?

Will current cost of living increases impact your car type/class for your next car rental?

Have you ever rented an electric vehicle?

What would incentivise you to choose an electric vehicle for your next car rental?

What is your gender?

What is your age group?

What is your country of residency (Home country)?

Tell us how you want to travel. By knowing what’s important to you, we can provide you with a better service.

Complete the survey and you could win a £100 car hire voucher for your next trip. Your response is completely confidential.